Privacy Policy

What personal data we collect

This Privacy Policy covers the ways in which Emenda Holding Company Limited and its subsidiaries and franchises (“Emenda”) collects and manages your personal data, in accordance with General Data Protection Regulation (GDPR) rules.

In this policy, “personal information” or “personal data” means information about an identifiable individual that is subject to protection under the law in the jurisdiction in which you reside.

We may collect personal data from individuals and organisations that:

  • browse any Emenda owned websites and domains, including com as well as regional or country-specific sites (collectively, “Emenda Websites”)
  • purchase products or services from us
  • sign up to our mailing list
  • interact with us via phone, email, fax, social media or in person

Emenda may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect on the date set out in the posted Privacy Policy, unless otherwise specified.

Reasons for data collection

There are several reasons why we may legally collect and process personal data. These include:

  • Consent: This covers all instances whereby you give your consent for data to be collected. For example, this may occur if you tick a box to indicate that you would like to receive an email newsletter. If we are processing your personal data based on your consent to marketing, you may withdraw that consent at any time by informing us directly or unsubscribing from our mailing list, for example using the unsubscribe link in our marketing emails.
  • Contractual obligations: This includes situations where we are obliged to collect personal data to carry out contractual obligations, such as fulfilment of an order or contract.
  • Legal compliance: In rare situations we are obliged to collect data for legal reasons. An example of this is if we are subject to fraudulent activity, then data may need to be provided to the appropriate legal authority or law enforcement body.
  • Legitimate interest: This includes all situations whereby we collect data that is reasonably required for the running of our business.

Types of information we collect and use

We primarily use your information to ensure the best possible experience as a customer or prospective customer when using our website or interacting with us by phone, email or in person. This type of data collection and usage is covered by data privacy laws as a ‘legitimate interest’ as understanding our customers or perspective customers is vital to us operating a successful business.

In most cases, you provide us with your consent to use your personal data in accordance with this policy by providing us with that information. In some cases, we may specifically ask for your express consent if we believe that the information is sensitive, or our use of the information may include other uses not covered by this Privacy Policy or another privacy notice to which we have made available to you.

The Emenda Websites may automatically collect technical information about your visit (such as browser type, Internet service provider, platform type, internet protocol (IP) addresses, referring/exit pages, operating system, date/time stamp). We do not associate this information with other information about you. We aggregate this information for reporting about the Emenda Websites to analyze trends, diagnose problems with our server and administer the Emenda Website, to track user movement and use, and to gather broad demographic information.

The Emenda Websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Emenda Websites. We do not control those sites or their privacy practices, which may differ from our own privacy practices. This Privacy Policy does not cover any personal data that you choose to give to unrelated third parties. We do not monitor or control the information collected by such sites or the privacy practices of any third parties, and we are not responsible for their practices or the content of their sites.

Communications from Emenda

From time to time we may send you information on new products, services, special savings, promotions and general information. If you do not want to receive this information, you can opt-out of receiving future mailings.

When necessary, Emenda will send you service-related announcements, which are not promotional in nature.  If you do not want to receive this information, you can opt-out of receiving future mailings.

Please note that we do not provide your email address to our business partners for the purposes of marketing. However, we may send you offers on behalf of our business partners. If you do not want to receive this information, you can opt-out of receiving future mailings.

Sharing of information and Cross-border Transfers

Emenda contracts with product suppliers and third-party service providers to deliver complete products, services and customer solutions. These service providers may change or we may contract with additional service providers to better accommodate our customers.

If we transfer your personal data to suppliers or third-party service providers, we require the recipients of your personal data to safeguard your personal data using administrative, technical and security procedures; however, your personal data will also be subject to the laws of the jurisdiction governing our affiliate or the third party. Your personal data may be transferred across state borders and country borders.

Residents of the EEA and Canada should understand that your personal data may be transferred outside of the EEA and Canada to the United States and other countries for the purposes of data consolidation, storage, simplified customer information management, reporting and other internal uses.

Emenda does not disclose personal data with third parties for their own use without your permission. However, in some cases, Emenda may be required to share information as a result of applicable law. For example, Emenda may be required to disclose information as a result of a court order, subpoena or warrant. In addition, we may, subject to applicable law, voluntarily provide information in order to assist in a law enforcement investigation or where the disclosure is necessary to protect our systems, our business or the rights of others.

Cookies and other digital markers

Emenda automatically gather information through the use of cookies and other digital markers. Cookies and digital markers are small computer files that may be stored on your computer’s hard drive or embedded in our website pages that enable us to identify you and track your visit on the Emenda Websites.

You may disable cookies on your computer by changing the settings in the preferences or options menu in your browser. If you choose to disable cookies, you may not be able to access certain areas of the Emenda Websites.

Children’s privacy

Emenda is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Emenda does not knowingly collect information from children under the age of 13 and Emenda does not target its websites to children under 13.

Your choices and opting-out

Emenda gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product-and service-specific information and Emenda-wide marketing communications. Emenda-wide communications may include new product information, special offers, or an invitation to participate in market research. Emenda provides you the opportunity to “opt-out” of having your personal data used for certain purposes when we ask for this information. For example, if you purchase a product from us but do not wish to receive any additional marketing material from us, you can indicate your preference on the order form.

If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications or by emailing us at [email protected]. Please type “Opt-Out” in the subject-line.

Keeping your information secure

Emenda does not guarantee or warrant the security of our servers nor can we guarantee that information you supply through the Emenda Website will not be intercepted while being transmitted over the Internet. We follow generally accepted industry technical standards to protect the personal data submitted to us, both during transmission and once we receive it.

Business transitions

In the event that Emenda goes through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets, your personal information will likely be among the assets transferred.

Contacting us

We value your opinions. If you have comments or questions about this Privacy Policy or to advise us of a concern relating to the handling of your personal information, please send us an e-mail at [email protected]. If your concern is privacy related, please type “Privacy” in the subject-line of your e-mail.